Our goal is to provide an enjoyable shopping experience and outstanding customer service from Lincoln's Premier Lighting Specialists.

Our experienced customer service staff is just a phone call away and will guide you through our easy return policy.

If you would like to return an item that is in new condition with original packaging, you may return the product within 30 days of purchase.

No Refunds after 30 days.

In Store Return Policy- Lighting Fixtures & Fans

STOCK FIXTURE IN ORIGINAL CARTON - 100% refund if returned within 30 days of purchase.
STOCK FIXTURE NOT IN ORIGINAL CARTON - 50% refund if returned within 30 days of purchase.
SPECIAL ORDER FIXTURE IN ORIGINAL CARTON - 50% refund if returned within 30 days of purchase.
SPECIAL ORDER FIXTURE NOT IN ORIGINAL CARTON - 0% refund.
***CLOSEOUT SALES ARE FINAL***
*** $25.00 REHANG FEE ON ANY RETURNED DISPLAY FIXTURE***
*** CUT LENGTHS OF MERCHANDISE ARE NOT RETURNABLE***

Web Return Policy

Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours.

Warranties

Fixture Warranty - Illuminations Lighting limits all warranties or guarantees to those offered by the manufacturer. Most items we sell are accompanied by a one year part warranty, no labor cost will be covered or absorbed by Illuminations Lighting unless previously authorized by the product manufacturer. Please contact us about warranties of individual products.

Ceiling Fan Warranty - Parts are limited to the manufacturers warranty – this will vary by brand. Many of our ceiling fans are accompanied by a lifetime motor warranty. Illuminations will gladly assist you with the process of returning and ordering a replacement fan for a nominal fee of $25.00.

This warranty excludes and does not cover defects, manlfunctions or failures which were caused by repairs by persons not authorized by us, use of parts or accessories not authorized by us, mishandling, improper installation, modifications, or damage to the ceiling fan while in your possession, or unreasonable use, including failure to provide reasonable and necessary maintenance.

Return Process

Step 1 - Acquire authorization and instructions to begin the return process, please call our store and speak with one of our sales associates.

We will email you a Return Goods Authorization (RGA) number to return product along with return instructions.

Step 2 - Shipping product back Ship the item to the warehouse address listed on the return authorization.

Step 3 - Refunds Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund process will begin.

Customers will be refunded via the same method in which the item was purchased or via check from Illuminations Lighting. All cash sales refunded by check. Checks are typically issued within 14 business days of final approval.

Items returned without the proper RGA# are subject to an automatic 50% restocking fee or complete forfeiture of your refund. Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Below are the keys to a successful return:

Good Packaging: Re-pack products for return in the original box with original packaging material.

Use the return label provided or your own label and write the RGA# exactly as instructed by our staff. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.

Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund.

Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you.

Once your RGA has been issued, you will have 14 days in which to return the product. After 14 days, the Return Authorization will expire and no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.

Items not eligible for returns/credit include:

Special purchases, including: clearance/discontinued items, inventory sale items, dpoof dups, etc.

Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.

Any item that is not in resalable condition.

Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by Illuminations Lighting.

Any item that is not in the original box with sufficient packaging materials.

Large orders: (Orders containing 10 or more of a single item or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.

Light bulbs, parts, and shades.

Any item not purchased from Illuminations Lighting

Shipping & handling charges.

Damaged & Defective Goods Policy

We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion – at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Illuminations Lighting of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries-
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items). In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item.

Illuminations Lighting will repair or replace the damaged or defective goods for no additional charge. If a refund is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.

Failure to follow return procedure for the damaged item may result in a charge for the replacement item.

Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Illuminations Lighting will email you for your decision on whether to ship the item back to you at your expense or be charged a 50% restocking fee.

Cancellation Request

If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at 402-475-4663 within 24 hours of placing your order. Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation.

Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, restocking fees may apply.

Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs.

Items that are custom made or built-to-order cannot be cancelled nor returned.

Items on Backorder

If you are cancelling an order due to backorder, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at 402-475-4663.

Shipping

Please be advised that we cannot ship any merchandise to PO Box addresses.

Standard Ground Shipping –UPS and FedEx

Illuminations Lighting offers shipping to the 48 continental United States on items able to ship via UPS or FedEx. Our minimum shipping charge of $15.00 will be charged for orders less than $199.00.

Truck Freight – Large & Oversized Items

Large items, such as large foyer chandeliers and torchiere floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a $65 surcharge for each item that must ship via freight. Items that must ship via truck freight are marked as such on the individual product pages of this site, and are determined by the manufacturers' submitted carton dimensions and shipping weight.

Items shipped via truck freight are delivered to curbside or driveway only. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address.

At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer – not the driver.

If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policies for full details.

In-store Pickup

When choosing "In Store Pickup" as your shipping method, we will contact you via phone or email when your product is ready for pick up. Orders can be picked up between the hours of 10am – 5pm M-F at our showroom located at 1901 West 'O' Street, Lincoln, NE 68528.

Shipping Lead Times

Illuminations Lighting strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent.

The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped.

If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 402-475-4663 to inquire about expedited shipping services.

Illuminations Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Price Match Guarantee

Illuminations Lighting wants you to be confident that you are receiving the best prices anywhere by shopping with us. If you find the same exact product advertised for less by one of our competitors, we will gladly match that price. Please note that our Price Match Guarantee applies only to the identical product from the same manufacturer. The competitor must be an authorized dealer of the product and it must be a stock item, available for shipment and not on extended back order. A website link or written quote from the competing vendor for the same product(s) shipped to the same address must be sent to Illuminations Lighting. Sales tax, shipping and handling will be factored in to determine final price. Price Match Guarantee does not apply to clearance items and select manufactures. Other restrictions may apply.

Privacy

Your privacy is important to Illuminations Lighting. This privacy statement provides information about the personal information that Illuminations Lighting's online catalog and commerce system collects, and the ways in which Illuminations Lighting uses that personal information.

Personal information collection

Illuminations Lighting may collect and use the following kinds of personal information:

information about your use of this website;
information that you provide using for the purpose of registering with the website;
information about transactions carried out over this website;
information that you provide for the purpose of subscribing to the website services; and
any other information that you send to Illuminations Lighting.

Using personal information

Illuminations Lighting may use your personal information to:

administer this website;
personalize the website for you;
enable your access to and use of the website services;
send to you products that you purchase;
supply to you services that you purchase;
send you statements and invoices;
collect payments from you; and
send you marketing communications.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Illuminations Lighting may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

Illuminations Lighting will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

Illuminations Lighting will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Updating this statement

Illuminations Lighting may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

Other websites

This website contains links to other websites.

Illuminations Lighting is not responsible for the privacy policies or practices of any third party.

Contact Illuminations Lighting

If you have any questions about this privacy policy or Illuminations Lighting's treatment of your personal information, please write to:

Illuminations Lighting
1901 West O Street
Lincoln, NE 68528-1280

Terms of Sale

While every effort is made to ensure that the content of this website is accurate, the website is provided "as is" and Illuminations Lighting makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

In no event will Illuminations Lighting be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.

CONTRACTOR TERMS

Shipping & Handling

Please be advised that we cannot ship any merchandise to PO Box addresses. Illuminations Lighting can only ship to the 48 continental United States on items able to ship via UPS or FedEx.

Shipping & Handling Fees for Contractors

Please be aware of the following shipping –or- handling fees that will be added to your final bill of sale when ordering any of the following companies:

Truck Freight – Large & Oversized Items

Large items, such as large foyer chandeliers and torchiere floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a $65 surcharge for each item that must ship via freight. Items that must ship via truck freight are determined by the manufacturers' submitted carton dimensions and shipping weight.

Items shipped via truck freight directly to customers are delivered to curbside or driveway only. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address.

At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer – not the driver.

If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policies for full details.

In-store Pickup

When choosing "In Store Pickup" as your shipping method, we will contact you via phone or email when your product is ready for pick up. Orders can be picked up between the hours of 10am – 5pm M-F at our showroom located at 1901 West 'O' Street, Lincoln, NE 68528.

Shipping Lead Times

Illuminations Lighting strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent.

The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped.

If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 402-475-4663 to inquire about expedited shipping services.

Illuminations Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Warranties

Fixture Warranty - Illuminations Lighting limits all warranties or guarantees to those offered by the manufacturer. Most items we sell are accompanied by a one year part warranty, no labor cost will be covered or absorbed by Illuminations Lighting unless previously authorized by the product manufacturer. Please contact us about warranties of individual products.

Ceiling Fan Warranty - Parts are limited to the manufacturers warranty – this will vary by brand. Labor to repair or replace the defect will be provided by Illuminations for 90 days from the date of purchase – beyond this time it is the consumers responsibility. Many of our ceiling fans are accompanied with a lifetime motor warranty – it is the customers responsibility to handle the return of any defective merchandise, however, Illuminations will gladly assist you with the process of returning and ordering a replacement for a nominal fee of $25.00.

If a ceiling fan is deemed to be in good condition, but fan has not been properly installed causing it to wobble and/ or be noisy, an invoice for the cost of the labor at a rate of $60.00/hour, including drive time, will be assessed. Please check all locations to verify connections are tight. This includes, but is not limited to, screws mounting the fan to the electrical box, screws on the top and bottom end of the down rod, and screws on the light kit.

We recommend that all fans in the home be turned on and run in both directions for a minimum of 24 hours to determine they are in working order as the warranty is limited to one visit per household.

Fixture and Ceiling fan warranty excludes and does not cover defects, malfunctions or failures which were caused by repairs by persons not authorized by us, use of parts or accessories not authorized by us, mishandling, improper installation, modifications, or damage to the ceiling fan while in your possession, or unreasonable use, including failure to provide reasonable and necessary maintenance.

Replacing Defective Product - Illuminations Lighting at its sole option will repair or replace any lighting product defective in materials or workmanship. Invoices for labor charges and/or charge backs for labor will be denied unless prior written approval is given. Product with VISUAL DEFECTS, i.e. bad finish, bent arms, any defect that is apparent to the installer should NOT BE INSTALLED. Should the product be installed with visual defects apparent, labor charges will be the contractor and/or electricians responsibility. However, should there be an electrical defect; labor charges will be covered by Illuminations to replace the defective unit.

Return Process

Step 1 - Acquire authorization and instructions to begin the return process, please call our store and speak with one of our sales associates.

We will email you a Return Goods Authorization (RGA) number to return product along with return instructions.

Step 2 - Shipping product back Ship the item to the warehouse address listed on the return authorization.

Step 3 - Refunds
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund process will begin.

Customers will be refunded via the same method in which the item was purchased or via check from Illuminations Lighting. All cash sales refunded by check. Checks are typically issued within 14 business days of final approval.

Items returned without the proper RGA# are subject to an automatic 50% restocking fee or complete forfeiture of your refund. Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Below are the keys to a successful return:

Good Packaging: Re-pack products for return in the original box with original packaging material.

Use the return label provided or your own label and write the RGA# exactly as instructed by our staff. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.

Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund.

Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you.

Once your RGA has been issued, you will have 14 days in which to return the product. After 14 days, the Return Authorization will expire and no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.

Items not eligible for returns/credit include:

Special purchases, including: clearance/discontinued items, inventory sale items, dpoof dups, etc.

Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.

Any item that is not in resalable condition.

Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by Illuminations Lighting.

Any item that is not in the original box with sufficient packaging materials.

Large orders: (Orders containing 10 or more of a single item or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.

Light bulbs, parts, and shades.

Any item not purchased from Illuminations Lighting

Shipping & handling charges.

Damaged & Defective Goods Policy

We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion – at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Illuminations Lighting of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries-
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items). In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item.

Illuminations Lighting will repair or replace the damaged or defective goods for no additional charge. If a refund is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.

Failure to follow return procedure for the damaged item may result in a charge for the replacement item.

Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Illuminations Lighting will email you for your decision on whether to ship the item back to you at your expense or be charged a 50% restocking fee.

Cancellation Request

If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at 402-475-4663 within 24 hours of placing your order. Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation.

Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, restocking fees may apply.

Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs.

Items that are custom made or built-to-order cannot be cancelled nor returned.

Items on Backorder

It is at the sole discretion of the homeowner to wait for a backordered item. Should the homeowner choose to wait for the backordered item, the homeowner is responsible for the labor charges incurred by having an electrician installing the fixture should the product arrive after the electricians scheduled time on the jobsite.

Price Match Guarantee

Privacy

information about your use of this website;
information that you provide using for the purpose of registering with the website;
information about transactions carried out over this website;
information that you provide for the purpose of subscribing to the website services; and
any other information that you send to Illuminations Lighting.

Using personal information

Illuminations Lighting may use your personal information to:

administer this website;
personalize the website for you;
enable your access to and use of the website services;
send to you products that you purchase;
supply to you services that you purchase;
send you statements and invoices;
collect payments from you; and
send you marketing communications.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Illuminations Lighting may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

Illuminations Lighting will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

Illuminations Lighting will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Updating this statement

Illuminations Lighting may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

Other websites

This website contains links to other websites.

Illuminations Lighting is not responsible for the privacy policies or practices of any third party.

Contact Illuminations Lighting

If you have any questions about this privacy policy or Illuminations Lighting's treatment of your personal information, please write to:

Illuminations Lighting
1901 West O Street
Lincoln, NE 68528-1280